:Sep 27, 2017, 12:59:00 AMFull-timeShift Start Time:11:00P.M.Shift End Time:7:00A.M.
Collective Bargaining Unit:AFSCME 1111 Health and Hospital SystemsPosting Salary:$17.601 HOURLY
:Health and Hospital Systems
1900 West Harrison St.
Chicago, IL 60612
Under supervision, answers incoming calls from the general public and hospital users. Directs and transfers callers to various departments throughout the hospital. Provides general information to the public and to hospital users.
Answers attendant console.
Responds rapidly to emergency calls such as fire, cardiac arrests, disasters, bomb threats, paging and telephone outages.
Answers Operator Information Line and pages hospital personnel as directed.
Tests the Code Blue pager systems daily
Supports hospital staff and personnel on call for various services.
Collects and exchange expired batteries and non-functional pagers.
Utilizes the Cardiac Arrest and Public address systems.
Places long distance calls at the request of the hospital personnel upon receiving authorization from Operators Supervisor or On Duty Administrator
Uses and maintains an electronic Hospital Directory.
High School Diploma or GED is required
One (1) year experience as an Operator for a major Medical Facility is required
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING
Knowledge, Skills, And Abilities
Knowledge of hospital directory, manuals, consoles, computers, and telephone equipment
Demonstrates good verbal and written communication skills to work with all levels of individuals internally and externally
Demonstrate good phone etiquette skills with timely response times
strong customer service and empathy skills
Demonstrate attention to detail, accuracy and precision
Ability to maintain a professional demeanor and composure when challenged
Ability to work flexible hours, including night and weekends
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.Please note:If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date.Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status.Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictlyprohibitedfromconditioning,basingorknowinglyprejudicingoraffectinganytermoraspectofCountyemploymentorhiringuponorbecauseofanypoliticalreasonorfactor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
Cook County Health & Hospitals System is a public worldwide leader in medical care, research and education. Mission-driven. Patient-focused. Team-based. At CCHHS, nearly 6,000 dedicated professionals — working in every medical and surgical specialty — collaborate to provide health and hope and healing to people from all walks of life.Respect — Whether on the front lines of patient care or support...ing the efforts of your colleagues and co-workers, the work you do at Cook County Health and Hospitals System will help to save lives. You are a valued member of the team.Growth — At Cook County Health & Hospitals System you’re encouraged to build on your strengths and career goals.Diversity — County Health & Hospitals System actively seeks to bring together individuals with diverse thoughts, ideas and backgrounds and to promote an inclusive environment that will generate innovation, greater job satisfaction and, most importantly, continually improved patient care.
We believe that good health is the cornerstone of progress. We are firm in our resolve to make exemplary health care accessible and affordable to all, dedicated to lowering the high rate of cardiovascular disease, including stroke, in minority populations and committed to advocacy and diversity. We are guided by ethical principles in all transactions and strive for excellence in our training and skills.