The George Washington University Hospital (GW Hospital) is a 385-bed tertiary care, academic medical center located in downtown Washington, DC, next to the Foggy Bottom metro. GW Hospital serves a diverse group of patients - from local residents to our nation's leaders. As an academic medical center, GW Hospital has the resources and clinical expertise necessary to provide specialized, complex care. This expertise includes cardiac, cancer, neurosciences, women's health, trauma, and advanced surgery including robotic and minimally invasive surgery. GW Hospital is jointly owned and operated by George Washington University and a subsidiary of Universal Health Services, Inc. (UHS), one of the nation's largest healthcare management companies. The GW School of Medicine and Health Sciences (SMHS), adjacent to the hospital, is the 11th oldest medical center in the country and the first in the nation's capital. The mission of GW Hospital is to provide the highest quality health care, advanced medical technology and world-class service to its patients in an academic medical center dedicated to education and research. This position serves as a knowledge and resource expert for Patient Access Facilitators. Lead Patient Access Facilitator is responsible for assisting with the supervision of staff and supporting management with various functions related to a patient registration actives including patient reception, face to face registration, insurance verification, financial counseling, cash collections, chart reconciliation and patient discharge. Lead Patient Access Facilitator must demonstrate proficiency in all aspects of the registration process and ensures that the team completes the work in a timely fashion. They will provide support to an organizational culture that lends the highest degree of service excellence standards to all customer groups.