The location of this position is Coudersport Pennsylvania. The hours of this position are Part Time THIS IS NOT A FULL TIME POSITION. The RN Care Manager is a registered professional nurse who is accountable for the provision of client care at the Off-Site Clinics for the Bath VAMC. The Care Manager is directly responsible to the Nurse Manager of their specific service. The work locations are the Bath VAMC, CBOCs, and Rural Health Clinics. The RN performs, reports, and records assigned nursing care in the Primary Care Clinic/CBOC/Rural Health/Telehealth as described below and any other duties assigned by management. a. Triages walk-ins appropriately b. Uses appropriate telephone etiquette for both internal and external customers c. Uses telephone assessment skills to identify actual and/or potential health, safety, and educational needs of the patient d. Appropriately uses triage decision support based from the Telephone Triage Protocols for Nurses by Briggs to systematically assess and address caller needs e. Appropriately prioritizes the urgency of caller needs utilizing critical thinking skills and decision support tools f. Develops a collaborative plan of care with caller, their support systems, and their provider g. Completes documentation for clinical calls/TRM's within 24 hours of call h. Enters as ordered, locates as needed, and obtains results of x-rays, tests, procedures, and labs i. Engages and documents patient education j. Incorporates knowledge of ethical/legal issues and professional nursing standards necessary for providing patient care and informationk. Knowledge of and implementation of PACT principles l. Completes hospital discharge follow-up calls within two business days and UCC/ER visit calls m. Documents hospital discharge and post discharge UCC/ER calls in CPRS n. Utilizes secure message as a means of communication with patients and documents pertinent health information in CPRS. Responds to secure messages within 3 business days o. Facilitates and acts as provider in RN clinic including providing knowledge/information to patient/family to promote self care of acute/chronic disease management p. Applies clinical knowledge of primary health care in prevention and wellness, health risk assessment, disease management, and self careq. Adheres to proper infection control procedures regarding equipment, cleaning, and storage r. Understands responsibility for the safe processing of reusable medical equipment s. Monitors exam rooms and clinic frequently for cleanliness and patient presence t. Follows policies for insuring the correct patient is receiving the correct treatment by using two patient identifiers u. Performs procedures as direction, i.e. EKG, Doppler, l&O catheterization, venipuncture, PPD application, nebulizer treatments, dressing changes, vital signs and weights, etc. v. Administers medications as ordered and documents appropriately w. Documents clinical reminders x. Adheres to the Missed Opportunities Policy for cancellation of provider/Med RN appointments y. Follows policies/procedures developed by their service, facility, and VISN z. Facilitates flow of patients through clinic as team facilitator by assigning tasks/roles to RN,s LPN's, Health Technicians, and MSA's Work Schedule: Part Time. Monday + Wed 8:00-4:30. May vary due to clinic need. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
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