About WakeMed: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE
Position Information: The Patient Accounts Representative is responsible for providing comprehensive registration for customers presenting to the Emergency Department with medical emergencies. Prioritizes workload in a fast-paced environment, delivering unsurpassed customer service to patients and families in stressful situations. Responsibilities include maintaining visible position in Emergency Department lobby, greeting arriving patients, gathering pertinent data for proper patient identification, placing identification band on patient, and maintains regulatory compliance. Engages the triage nurse immediately for patients presenting with cardiac complaints, stroke symptoms, and other emergencies. Responsible for collecting financial and demographic information, verifying active insurance for maximum reimbursement, obtaining signatures for general consent, and scanning documents into the electronic medical record.
Experience Requirements: 1 Year Patient Registration Required - And 1 Year Customer Service Preferred
Education Required: High School Diploma or Equivalent Required - And Associate's Degree Business Administration Or Related Field Preferred
Licensure/Certification Requirements: Not Applicable
Hours of Work: M3-1130,T930a-6p,W3-1130,Th-off,F930a-6p,Sa3-1130,Su3-1130,M3-1130,TuO,W3-1130,Th930-6,F930-6,S/S-O
At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.
We believe that good health is the cornerstone of progress. We are firm in our resolve to make exemplary health care accessible and affordable to all, dedicated to lowering the high rate of cardiovascular disease, including stroke, in minority populations and committed to advocacy and diversity. We are guided by ethical principles in all transactions and strive for excellence in our training and skills.