Director, Product Implementation & Customer Success in Linthicum Heights, MD for University of Maryland Medical System

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Director, Product Implementation & Customer Success

Job DescriptionGeneral SummaryAt UMMS, the Director, Product Implementation and Customer Success will join our dynamic iHarbor Innovation Center team and will be responsible for delivering and supporting iHarbor-powered products and solutions to enable UMMS and our clients to transform healthcare delivery and administration. This role will lead and manage every aspect of client facing delivery, including its planning, communication, risk assessment, software configuration and resources allocation. Further, this role will own the ultimate success for a portfolio of iHarbor's customer base including UMMS; this includes seamless customer onboarding, program/project success, retention, and renewal

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