All the benefits and perks you need for you and your family: 

-          Benefits from Day One

-          Paid Days Off from Day One

-          Student Loan Repayment Program

-          Career Development

-          Whole Person Wellbeing Resources

-          Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift:  Days

The community you’ll be caring for:

The quaint, closely connected City of Apopka is a short drive from Orlando, yet far removed from the hustle and bustle of the metropolis. It’s a theme reflected here in our hospital, which benefits from AdventHealth’s vast network of cutting-edge medical resources while maintaining the warmth of a community-based health care facility. From critical care to specialized emergency medicine and advanced diagnostic imaging, we provide a multitude of inpatient and outpatient services.

AdventHealth Apopka is proud to deliver the foremost in service and medical technology to our neighbors. With 158 beds, we offer services  from emergency to radiology, robotic surgery to advanced specialty care with the recent expansion of our dedicated Cardiac unit, we have the skill, experience and cutting-edge tools to meet your needs. At AdventHealth Apopka, our mission is to extend the healing ministry of Christ to our community by providing the most advanced care in the area within a compassionate, caring environment that puts our patients first.

The role you’ll contribute: 

The Attendant – Nutritional Services, under close supervision, serves patients of diverse ages, cultures, and backgrounds by taking menu orders in person and over the phone, utilizing a computerized diet office application and basic knowledge of therapeutic diets.  Assembles tray and tray items and delivers food to patients.  Builds and maintains strong relationships with Nursing and provides excellent customer service to patients and their families.  Complies with Advent Health (AH), Nutritional Services (NS), and regulatory standards.  Participates in department process improvement efforts.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Demonstrates, through behavior, Advent Health’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

·       Utilizes the computerized diet office application to guide and input patient menu selections to comply with the prescribed diet order.  Utilizes knowledge of therapeutic diets.  Suggests complementary menu items, condiments, and add-ons to comply with the diet order and improve patient satisfaction.  Verifies and reads back menu selections.  Maintains a record of patient preferences and pertinent information in the notes section of the patient’s account. 

·       Follows approved scripting during menu ordering and delivery.  Utilizes bedside menu entry to record patient menu selections.  Demonstrates competency in using an iPad for bedside menu entry process.  Is flexible and adjusts to changes in the work environment, job duties, and policies & procedures.  Maintains a positive attitude and willingly learns new skills and techniques.  Demonstrates knowledge and competency with CBORD system (electronic diet office system), age specific considerations, patient diets, and allergies.

·       Assembles trays per therapeutic diet guidelines and the established presentation standards.  Ensures all patient food deliveries and retrievals are consistent with established timeframes, per department standard; checks trays for accuracy before delivery to patient.  May assist with food prep and assembly as needed.

·       Builds and maintains positive relationships between Nursing and the Nutritional Services Department. Maintains a positive, friendly, and courteous demeanor.  Refers to standard operating procedure to escalate appropriate concerns to a supervisor, manager, or Registered Dietitian.  Communicates effectively.  Speaks clearly and professionally.  Uses correct grammar.

·       Provides quality and professional customer service.  Actively listens to the customer and strives to ensure excellent patient satisfaction.  Responds to patient and family food service concerns.  Implements service recovery.

·       Consistently obtains 2 patient identifiers; follows HIPAA regulations.  Remains up to date on AH/NS policies and SOPs.  Participates in staff meetings and completes all mandatory education.  Wears approved uniform and maintains a professional appearance, including AH ID badge and hair maintained per AH standard in patient areas.  Maintains a positive attitude to new ideas and concepts within the department. 

·       Ensures compliance in that work area/station is clean/orderly, and neat/well organized; wears hairnet / beard cover in production/prep areas and maintains hand hygiene standards.  Understands and complies with HACCP, FDA Food Code, and in-house safety and sanitation guidelines.

·       Handles inventory, supplies and equipment properly and acts to reduce waste.  Is responsible for the iPad, Spectra link phones and other resources. Utilizes time well to meet service and production standards.

·       Participates in department PI projects.  Collects data, provides feedback for processes and areas in need of improvement, and implements recommendations.

·       Performs other duties as assigned

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

·       Able to communicate in English

·       Ability to communicate with customers, in person and over the phone, professionally and efficiently

·       Ability to handle customer interactions in a prompt, courteous, and helpful manner

·       Ability to work in a fast-paced environment

·       Ability to use common software applications and hardware (e.g., iPad, ToughBook)

KNOWLEDGE AND SKILLS PREFERRED:

·       Knowledge of therapeutic diets

·       Ability to effectively multi-task

·       Bilingual English/Spanish 

EDUCATION AND EXPERIENCE REQUIRED:

·       Two years of customer service experience

EDUCATION AND EXPERIENCE PREFERRED:

·       Associate’s degree in management, liberal arts, food and nutrition or business

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

·       N/A

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

·       N/A

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. More than 100,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers provide individualized, wholistic care.Our Christian mission, shared vision, common values and focus on whole-person health is our commitment to making communities healthier with a unified system: 51 hospital campuses and hundreds of care sites in diverse markets throughout nine states.

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